Here are helpful answers to common questions about our services.
Once you get in touch with us, we will formally respond to confirm receipt of your complaint and immediately strive to resolve it.

It is our aim to resolve your complaints as soon as possible, but resolution time may vary depending on the nature of the complaint and the information provided to us.

a: For simple concerns – resolution typically takes up to 9 days.
b: For complex concerns – resolution typically takes up to 47 days.

Should we be unable to resolve a complaint within the above time frames, we will contact you with an update.
Is online banking available?
Where can I download the MSB App?
How can I report a complaint?
My ATM card is missing/stolen. How can I get a new one?
What happens after I have made a complaint?
I have a concern about my loan payment. Who can I contact?
FAQs
Is there an MSB Branch near me?
How can I contact my chosen MSB branch?
How can I apply for a loan?
What are the different types of loans available?
How to open a savings account?
How to open a checking account?
Is online banking available?
Where can I download the MSB App?
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